Shipping policy

COOLEMAN WEAR — SHIPPING & DELIVERY POLICY

Compliant with UK Consumer Rights Act 2015 & E-Commerce Frameworks

Statutory Transfer of Risk Notice: In strict accordance with the Consumer Rights Act 2015, all luxury goods ordered from Cooleman Wear remain at our exclusive risk until they are physically delivered into your personal possession, or into the possession of a third party explicitly nominated by you to receive them. The carrier acts as our representative until delivery is fully executed.

1. Shipping Methods & Delivery Windows

To accommodate the preferences of the modern gentleman, Cooleman Wear offers two carefully curated dispatch methods for all orders within the United Kingdom. Please note that transit times commence from the official date of dispatch, rather than the initial order placement date.

Service Level	Delivery Window	Associated Cost
Standard Shipping	5 to 12 Business Days	Complimentary (£0.00)
Express Shipping	5 to 8 Business Days	Calculated at Checkout

2. Statutory Delivery Deadlines

While we make every commercial effort to ensure that your premium garments arrive well within the estimated windows outlined above, UK consumer legislation dictates a maximum statutory delivery window. We guarantee that all orders will be successfully delivered within 30 calendar days from the date of your contract confirmation. In the exceptional event that an order fails to arrive within this 30-day window, you maintain an absolute statutory right to cancel your purchase for a full financial reimbursement.

3. Order Processing & Tracking Frameworks

All items undergo rigorous quality inspection and professional packing at our distribution facilities before courier handover. Once your parcel has been registered by our logistics partners, an automated shipment notification containing a secure, end-to-end tracking number will be delivered to your registered email address (info@coolemanwear.store).

4. Deliveries and Physical Possession

A delivery is legally deemed complete when physical possession of the goods is verified by courier signature or digital confirmation at your designated shipping address. If a parcel is designated to be left in a safe place or with a neighbour by your explicit command to the courier provider, the legal risk transfers entirely to you at the precise moment that delivery execution occurs.

5. Damaged, Faulty, or Broken Shipments

Should any item arrive visibly damaged as a result of transit or handling anomalies, you are heavily encouraged to report the matter to our support desk immediately via info@coolemanwear.store. This notification does not impede your statutory right to reject faulty goods under the Consumer Rights Act 2015, which guarantees a full 30-day protection window for short-term rejection of unsatisfactory goods.

Brand Communications & Support:

Cooleman Wear

Digital Flagship: coolemanwear.store

Inquiries & Support: info@coolemanwear.store